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About the Course

Welcome to the dynamic realm of Business Support Systems (BSS), the cornerstone of customer-facing functionality in the telecommunications industry. BSS encompasses a suite of tools and processes that enable organizations to seamlessly connect with their customers, create compelling offers, and efficiently manage transactions across carrier networks. In this course, we embark on a journey to unravel the intricacies of BSS, exploring its pivotal role in shaping the business landscape of telecommunications.

Eligibility Criteria:

This course caters to a diverse audience, including technical managers, consultants, communications professionals, software engineers, system engineers, network professionals with OSS and BSS expertise, PHD researchers, and B.E. /B. Tech/M. Tech aspirants.

Course Outline:

1: Introduction to BSS in Telecommunications

  • Overview of BSS Components
  • Evolution and Significance of BSS
  • Interplay between BSS and OSS

2: BSS Architecture and Framework

  • Structural Components of BSS
  • Frameworks for Efficient BSS Implementation
  • Integration with Operational Support Systems (OSS)

3: Functional Areas of BSS

  • Customer Relationship Management (CRM)
  • Billing and Revenue Management
  • Product Catalog Management
  • Order Management

4: BSS Operations and Processes

  • Customer Onboarding and Activation
  • Billing Cycles and Invoicing
  • Revenue Assurance
  • Fraud Management in BSS

5: BSS and Digital Transformation

  • Role of BSS in Enabling Digital Services
  • Adapting BSS to Emerging Technologies
  • BSS as a Catalyst for Innovation

6: Subscriber Lifecycle Management

  • Understanding Subscriber Lifecycles
  • Churn Management and Retention Strategies
  • Personalization and Customer Experience

7: BSS Integration with Network Elements

  • Network and BSS Interconnection
  • Ensuring Seamless Operations between BSS and Network
  • API Integration and Standards

8: Regulatory Compliance in BSS

  • Telecom Regulations and Compliance
  • Data Privacy and Security in BSS
  • Best Practices for Regulatory Adherence

9: Vendor Selection and Management

  • Evaluating BSS Vendors
  • Contract Negotiation and Vendor Management
  • Case Studies on Successful BSS Implementations

10:Future Trends and Innovations in BSS

  • 5G and its Impact on BSS
  • Artificial Intelligence and Machine Learning in BSS
  • Block chain in Telecom BSS

Capstone Project: Real-world BSS Implementation Case Study

  • Apply the knowledge gained throughout the course to analyze and propose solutions for a real-world BSS implementation scenario.


Embark on this educational journey to gain a holistic understanding of Business Support Systems in Telecommunications. This course empowers you to navigate the dynamic telecom industry, ensuring you are well-equipped to contribute to the success and innovation in BSS implementations. Join us and unlock the potential of Business Support Systems for your career and organizational growth.