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Course Overview:

The ITIL (Information Technology Infrastructure Library) course is designed to introduce participants to IT service management best practices. Its primary objective is to equip individuals with a comprehensive understanding of the ITIL framework and its application in managing IT services efficiently and effectively.

Course Pre-requisites:

There are no mandatory prerequisites for the ITIL Foundation level course. However, having some basic understanding of IT services or working experience in an IT environment can be beneficial.

Course Content:

Introduction to ITIL Framework: Understanding the core concepts, terminologies, and key components of the ITIL framework.

ITIL Service Lifecycle: Detailed exploration of the ITIL service lifecycle stages, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI).

Service Strategy: Strategies for aligning IT services with business objectives and developing service management strategies.

Service Design: Designing effective and efficient IT services, including architectures, processes, and technology considerations.

Service Transition: Managing changes to services and transitioning them into the operational environment seamlessly.

Service Operation: Ensuring day-to-day service delivery, support, and maintenance to meet business needs and customer expectations.

Continual Service Improvement: Techniques for assessing, evaluating, and improving service quality and performance continuously.

Target Audience

The course is suitable for:

  • IT Professionals
  • IT Support Staff
  • IT Managers
  • Service Desk Managers
  • IT Consultants
  • Individuals involved in the delivery or support of IT services
Learning Objective

Upon completion of the ITIL course, participants will gain a deep understanding of IT service management principles, enabling them to align IT services with business needs, optimize service delivery processes, improve service quality, and prepare for ITIL certification exams across various levels.